Frequently Asked Questions
Once you have selected your storage option, we can set up an automated payment arrangement, either using direct debit or credit card. You will need to pay one month’s rent in advance to secure your storage option and payment will be deducted on a monthly basis.
Rent must be paid in accordance with the Terms of the Storage Agreement, otherwise we may have to sell the contents of the storage unit.
Please contact us if you are going to have trouble making a monthly payment and we can work with you to resolve the matter.
Late or declined direct debits may incur a fee.
We have a range of sizes available to suit your needs. You can view our sizes and our pricing here.
Your Storage Space
It depends on how many items you have. Our storage guide and calculator should give you a good indication of how much space will suit your storage needs.
Our facility is insured and alarmed to provide you with the reassurance that your goods are safe. You will need to arrange insurance for your contents yourself, either through your own insurer or we can arrange it for you.
There are three easy steps you should take.
- Book a storage unit either online or by calling 02 4911 4650.
- Schedule your move at a time that suits you.
- Move in! You may need to sign paperwork at the office when you come in.
- Photo identification and a debit or credit card in your name.
- Your credit or debit card for the first month's payment.
- A personal padlock to secure your room.
You will need to purchase a padlock for your unit. We will provide you with an access pin (personal identification number) for our front gate and you can create your own pin for access to the storage building.
Yes, and we also have elevators for your convenience.
Yes, we do have boxes available for purchase.
As stated in the terms and conditions, you need to give at least 14 days’ notice of your intent to move out.
You will need to provide us with at least two weeks’ notice that you are vacating your storage space. We will refund any unused rent back to you.
Health and Safety
We advise against giving your code to anyone you have not nominated to have access to your unit in your agreement. This is to protect both your goods and the facility.
We thoroughly clean and disinfect each unit between storers, including unit doors and handles.
With you and others’ safety in mind, you are not permitted to store:
- Flammable or explosive items such as fireworks, gas or lighter fluids.
- Toxic chemicals that may affect the environment or people’s health.
- Firearms and weapons.
- Live or previously alive animals.
- Illegal items such as drugs or stolen property.
We are open Monday-Friday, 8am – 6pm, Saturday 8:30am - 12:30pm. We are closed on Sundays but you will still have access to your unit.
Yes, we provide rooms with electricity.
There is no fixed period and you can pay your rent on a month-to-month basis.
The storage agreement establishes the rights and obligations of each party, ensuring that each party knows its responsibilities in the relationship.
Still Have Questions?
Let our customer service staff assist you. Call us on 02 4911 4650, for questions, concerns and booking assistance. Alternatively, you may also message us online!